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Savo User Terms

Last Updated: July 8, 2026

1. Welcome

Welcome to Savo, Inc. (“we,” “us,” “ours,” or “Savo”) provides AI-enabled scalable human intelligence infrastructure services and related services (the “Services”).

You are a user (“you,” “your,” “yours,” or “User”) granted access to the Services by the “Subscriber” of the Services. The Subscriber may be your employer, someone you work for as a contractor, or another person or organization that invites you to an interview session. The Subscriber has separately agreed to our Savo Terms of Service (“Subscriber Terms”). Most users are users that participate in Subscriber’s event session or interview session (“Participant Users”). Subscriber may give certain users access to Subscriber’s account (“Account Users”) to manage Subscriber’s account or view Subscriber’s dashboards and analysis.

Please review these Savo User Terms (“User Terms”) carefully. By using the Services, you agree to all of the terms and conditions in these User Terms and they become a binding legal commitment between you and Savo. Sometimes in these User Terms we call you and us a “party” or together, the “parties.” There are other defined terms throughout these User Terms. You can tell if a term is being defined if it has quotation marks around it. Defined terms are capitalized when used again in the User Terms, except for when we refer to you/your/yours, us/we/ours, or party/parties.

IN THESE USER TERMS, YOU WAIVE YOUR RIGHTS TO PARTICIPATE IN A JURY TRIAL AS PROVIDED IN SECTION 8.

We reserve the right to update or modify these User Terms at any time without prior notice. We encourage you to visit this page regularly for any changes.

2. The Services and the Savo Property


Our Ownership of the Services and the Savo Property

We own all of the following, which we sometimes collectively call the “Savo Property”:

  • The Services;
  • The “Platform,” which means the electronic systems, applications, and internet sites of Savo, including https://savo.ai/ and others, and through which we offer and provide the Services;
  • The “Savo Content,” which means content or other information created, derived, owned, or licensed by Savo that we make available in connection with the Services or on the Platform;
  • “Usage Data,” which means any technical data or other information collected, created, derived, or aggregated by Savo about the use or performance of the Services or the Platform, excluding Subscriber Content (defined in Section 3 below).

Between you and us, we own all right, title, and interest to the Savo Property, all components and derivative works of the Savo Property, all improvements to the Savo Property, all Feedback (defined in Section 3 below), and the copyrights, patents, trade secrets, trademarks, and other intellectual property rights pertaining to any aspect of the Savo Property. We reserve all rights in the Savo Property not expressly granted to you in these User Terms. You acquire no ownership interest, derivative work, or component of the Savo Property through your use of it. You are not granted right, title, or interest to use any trademark, service mark, logo, or trade name of Savo.

Errors, Inaccuracies, and Omissions

The Services, the Platform, or the Savo Content may contain typographical, technical, photographic, or other errors, inaccuracies, or omissions. We do not guarantee that the Savo Content or any other information contained in the Services or on the Platform is accurate, complete, or current. We have the right, but not the obligation to correct any errors, inaccuracies, or omissions.

Changes

You acknowledge that the Services, the Platform, or the Savo Content, including any feature, may be updated, removed, or otherwise be subject to change in our sole discretion and without notice to you. While we may have obligations to the Subscriber with respect to changes to the Services, you agree that we will not be liable to you or any third party for any change, suspension, or discontinuance of the Services, the Platform, the Savo Content, or any feature of them.

Third-Party Links and Services

The Services and Platform may include links, integrations, or connections to third-party websites, applications, services, or content (including Subscriber Content). This inclusion does not imply review or endorsement by us; you proceed at your own risk when you use a third-party website, application, service, or content. We do not warrant, and are not responsible for, the services, products, statements, or claims made by or about a third party, or the actions or omissions of any third party. You must review and comply with any third-party terms of service or other provisions.

3. Content You Submit; Responsible Use of Artificial Intelligence

Content You Submit via the Services

When you or another user of the Subscriber submits content or information (such as data, text, audio, video, screen, or images) or participates in a session with audio recording, all such content or information submitted by or obtained from you in connection with the Services (“Input”) is controlled by the Subscriber, except for Feedback and Usage Data, which is controlled by Savo. The Subscriber also controls all output from the Services based on input (“Output”). Together, the Input and the Output are called “Subscriber Content.” You acknowledge and agree that, among you, us, and the Subscriber, the Subscriber has control over the access to and use of Subscriber Content submitted by you. We are not responsible or liable for the Subscriber Content, including the accuracy, quality, integrity, legality, reliability, and appropriateness of the Input or Subscriber Content.

The Subscriber has authorized us to access, store, process, use, copy, record, and modify Subscriber Content for the purposes of providing, maintaining, developing, and improving the Services (including our AI Systems), complying with Applicable Law and legal process, enforcing Savo’s terms and policies, and keeping the Services safe. Subscriber Content will not be used to train third-party artificial intelligence models.

It is our policy to delete the raw audio recording of Participant User(s) in an event session or interview session (“Audio File”) within 30 days and not share such Audio File with the Subscriber. We may delete any and all Subscriber Content at the direction of the Subscriber or at the conclusion of the Services. We have no duty to store or backup the Subscriber Content.

Responsible Use of Artificial Intelligence; Terminology

The Services use artificial intelligence to evaluate audio recordings of you and produce analysis of such recordings to the Subscriber. You consent to Savo using artificial intelligence to make such recordings and analysis and share them with the Subscriber. Savo is committed to the responsible use of artificial intelligence. We use the following terms to describe artificial intelligence technologies in these User Terms:

  • “AI Systems” means a machine-based system that (i) is designed to operate with varying levels of autonomy, and may exhibit adaptiveness after deployment, and (ii) for explicit or implicit objectives, infers from the input it receives how to generate outputs, predictions, content, recommendations, or decisions that can influence physical or virtual environments. This may include Third-Party Systems.
  • “Third-Party System” means an AI System, including, but not limited to, large language or general-purpose models developed or provided by a third party other than Savo.

Savo’s Responsible Use of Artificial Intelligence.

  • Savo is committed to use and deploy AI Systems in a legal and ethical manner.
  • Savo employs robust processes to ensure that AI Systems protect the safety, integrity, and accuracy of its and its Subscriber’s information and are in line with industry standards on information and cyber security for systems of this nature.
  • Savo will design and test the AI Systems to ensure that all AI Systems, when used in accordance with this Agreement: (i) can be used in compliance with applicable law for the intended purpose of the Services; (ii) have customary safeguards to protect against foreseeable offensive, harmful, or inappropriate behaviors; and (iii) will not result in a foreseeable risk to the health and safety of any individual or to their fundamental rights.

Your Responsible Use of Artificial Intelligence.

You must also use artificial intelligence responsibly. You understand and agree:

  • Artificial intelligence and machine learning are rapidly evolving fields. Given the probabilistic nature of artificial intelligence and machine learning, use of the Services may, in some situations, result in Output that does not accurately reflect real people, places, or facts.
  • You must not rely on Output as a sole source of truth or factual information, or as a substitute for professional advice.
  • You must evaluate Output for accuracy and appropriateness for your use case, including using human review as appropriate, before using or sharing Output.
  • You must not use any Output relating to a person for any purpose that could have a legal or material impact on that person, such as making credit, educational, employment, housing, insurance, legal, medical, or other important decisions about them.
  • The Services may provide incomplete, incorrect, or offensive Output that does not represent Savo’s views. If Output references any third-party products or services, it does not mean the third party endorses or is affiliated with Savo.
  • Due to the nature of the Services and artificial intelligence generally, Output may not be unique and other subscribers and users may receive similar output from the Services.

Feedback and Comments

We encourage you to submit feedback regarding the Services. “Feedback” is defined as any suggestion, enhancement request, recommendation, correction, or other input concerning the Savo Property, excluding personal information. We also collect Usage Data regarding the use and performance of the Services. We maintain sole ownership of all Feedback, Usage Data, and any resulting improvements, modifications, or changes to the Savo Property. You hereby assign to us all right, title, and interest in and to any Feedback provided or Usage Data collected, and we are under no obligation to provide compensation for such contributions. You may not repost, republish, or redistribute Feedback or Usage Data. While we reserve the right to review, screen, or approve Feedback, we assume no responsibility or liability for doing so. You are solely responsible for the accuracy and legality of any Feedback you submit, and we accept no liability for any Feedback posted or transmitted by you, other users, or third parties.

4. Your Use of the Services

Your Permitted Use

You must be 18 years of age or older to access or use the Services. As a parent or guardian, you may provide or make available personal information of your children to us via the Services, and, by doing so, you agree and consent to our collection and use of your children’s information.

You must be invited to use the Services by the Subscriber. The Services may only be used for the internal business purposes of the Subscriber.

You represent that you are 18 years of age or older, you are authorized to use the Services by the Subscriber, and you will only use the Services for the internal business purposes of the Subscriber. You must comply with all of the terms and conditions contained in these User Terms while you access or use the Services, the Platform, or other Savo Property. Please contact the Subscriber if you at any time or for any reason want to terminate your access to the Services, including if you do not agree with these User Terms or any update or change to these User Terms.

The Relationship Between You, the Subscriber, and Us

As between us and the Subscriber, you agree that it is solely the Subscriber’s responsibility to:

  • Provide the required notices to you, or receive the proper authority or consent from you, for the Subscriber or us to collect, use, process, disclose, or transfer the Subscriber Content (including personal information);
  • Ensure that the collection, use, processing, disclosure, or transfer of the Subscriber Content (including personal information) as provided by our agreement with the Subscriber is lawful;
  • Respond to your requests or inquiries regarding the Subscriber Content (including personal information); and
  • Resolve any dispute with you regarding the Services or the Subscriber Content (including personal information).

Privacy Policy

Please review our Privacy Policy for detailed information regarding our collection and utilization of personal information.

Confidential or Anonymous Mode

If you utilize the Services in confidential or anonymous mode, we will not share your audio file with the Subscriber, and we will redact your personal information from any transcripts provided to the Subscriber. Please be advised that, despite these measures, we cannot guarantee that a Subscriber will be unable to infer your identity from non-personal information, particularly when correlated with information already within the Subscriber's possession.

Prohibited Uses

You are strictly prohibited from engaging in the following actions in connection with the Services or the Platform:

  • Decompile, disassemble, or reverse engineer the Services or the Platform, or attempt to obtain or perceive the source code from which any component of the Services or the Platform is compiled or interpreted.
  • Duplicate or create any derivative product from the Savo Property or any component of the Savo Property.
  • License, sublicense, lease, resell, or transfer any of the Savo Property to a third party or allow third parties to gain access to the Savo Property.
  • Access the Savo Property if you are a direct competitor of us, access the Savo Property for a competitive purpose, or provide any Savo Property, directly or indirectly, to any competitor of ours (including any screenshots of the Services or reports regarding the Services).
  • Access or use the Savo Property for a competitive purpose or to create a replacement to the Services.
  • Remove any copyright, trademark, or other proprietary notices from the Savo Property.
  • Transmit material containing viruses, malware, or other harmful or deleterious computer code, files, scripts, agents, or programs through the Services or the Platform.
  • Interfere with or disrupt the integrity or performance of the Services or the Platform.
  • Attempt to bypass, exploit, defeat, or disable limitations or restrictions placed on the Services or the Platform.
  • Conduct any denial of service (DoS) attack on the Services or the Platform or otherwise attempt to disrupt, disable, or overload the Services or the Platform.
  • Attempt to gain access to the Services or the Platform by automated means, such as bots.
  • Attempt to gain unauthorized access to the Services, the Platform, or the computer systems or networks related to the Services or the Platform.
  • Create a false identity or attempt to mislead others as to your identity or the identity of the sender or the origin of any data or communications.
  • Use the Services or the Platform to violate any law or rights of others.
  • Interfere with another person's use and enjoyment of the Services or the Platform.
  • Use or export the Savo Property in violation of US export laws and regulations.

Suspension or Termination of Your Access and Removal of Content

We may suspend or terminate your access to the Services or the Subscriber’s account or remove any content you submit immediately and indefinitely if we, in good faith, believe: that you have materially breached any provision of these User Terms; that you are using the Services in a manner that threatens the security, integrity, or reliability of the Services; that there has been unauthorized access or fraud related to your access to the Subscriber’s account or the Services; or that the provision of the Services (or a portion thereof) will expose us, the Subscriber, or you to legal, regulatory, or compliance risk.

5. Account Users; Subscriber’s Account Access

This Section 5 only applies to Account Users. If you are an Account User, you must have unique access credentials to Subscriber’s account. You may not share access credentials with another user or any third party. You are responsible for maintaining the confidentiality of your access credentials.

You agree to use prudent and reasonable efforts to prevent unauthorized access to or use of the Services or the Subscriber’s account. You will notify us and the Subscriber immediately of any unauthorized access to or use of your access credentials, the Services, or the Subscriber’s account. We have no liability to you for any unauthorized access to or use of your access credentials, the Services, or the Subscriber’s account caused by your acts, omissions, or breach of these User Terms.

You agree that the Services are a tool for retrieving, analyzing, and managing Subscriber Content and are not a storage system or other system of record for Subscriber Content. You are responsible for backing up Subscriber Content onto your networks and systems on a regular basis and taking appropriate steps to safeguard and ensure the integrity of your Subscriber Content. We will not be responsible for any backup, recovery, or other steps to ensure Subscriber Content is recoverable in the event of a data loss. We expressly disclaim any obligations with respect to storage of Subscriber Content.

6. No Warranties

YOU ARE RESPONSIBLE FOR AND ASSUME ALL RISKS IN CONNECTION WITH YOUR USE OF THE SERVICES AND THE PLATFORM. THE SERVICES, THE PLATFORM, THE SAVO PROPERTY, AND ANY OTHER CONTENT, DATA, SOFTWARE, PRODUCTS, AND SERVICES PROVIDED IN CONNECTION WITH THE SERVICES ARE PROVIDED “AS IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE.” WE MAKE NO REPRESENTATIONS OR WARRANTIES TO YOU OF ANY KIND IN CONNECTION WITH THE SERVICES AND THE PLATFORM, AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND OR NATURE, WHETHER EXPRESS, IMPLIED, OR STATUTORY. We expressly disclaim any implied warranties of merchantability or fitness for a particular purpose. We expressly disclaim any warranties of system integration, non-interference, or absence of any defects (whether latent or patent). We do not warrant or make any representations concerning the accuracy, completeness, quality, usability, or reliability of information or materials provided in connection with our Services, found on our Platform, or linked to our Platform. We expressly disclaim any warranty related to third-party websites or other third-party content that may be accessed through our Services or our Platform. We make no warranty or representation on the basis of trade usage, course of dealing, or course of performance. We do not warrant or represent that the Services, or any other materials, data, software, products, or services provided under this Agreement or on the Platform will meet your requirements or that the operation of them will be uninterrupted, error-free, or that all errors will be corrected. The Services may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. We are not responsible for any delays, delivery failures, or other damages resulting from such problems.

7. Limitations on Liability

ALL OF THE LIMITATIONS ON LIABILITY IN THIS SECTION 7, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, APPLY (A) REGARDLESS OF THE THEORY OF LIABILITY OR FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE; (B) REGARDLESS OF THE CAUSE OF THE DAMAGES, INCLUDING NEGLIGENCE; (C) EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; (D) WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THESE USER TERMS HAVE BEEN BREACHED OR ANY REMEDIES HAVE FAILED THEIR ESSENTIAL PURPOSE; AND (E) TO ANY CLAIMS YOU MAY BRING AGAINST ANY THIRD PARTY TO THE EXTENT THAT WE WOULD BE REQUIRED TO INDEMNIFY THAT THIRD PARTY FOR SUCH CLAIM.

WE HAVE NO LIABILITY FOR CERTAIN TYPES OF DAMAGES. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO LIMIT CLAIMS FOR DAMAGES (OR OTHER MONETARY RELIEF) AGAINST US TO DIRECT AND ACTUAL DAMAGES. THIS MEANS THAT YOU WILL NOT SEEK ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, TREBLE, OR PUNITIVE DAMAGES FROM US.

WE ARE NOT LIABLE FOR DAMAGES OUT OF OUR CONTROL. You agree that we are not liable for delays, problems, or damages caused by you, another user, or a third party, by any act of nature, by DC 8098432.5 any act beyond our reasonable control (for example, war, terrorist acts, labor disputes, government actions, pandemics), or by any criminal activity by someone unrelated to us.

YOU AGREE TO LIMIT THE AMOUNT OF DAMAGES PAYABLE BY US. TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF SAVO, OUR AFFILIATES, AND OUR THIRD-PARTY PROVIDERS, LICENSORS, OR SUPPLIERS TO YOU ARISING OR RELATING TO SERVICES, THE PLATFORM, THESE USER TERMS OR OUR PRIVACY POLICY IS $100.

YOU AND WE AGREE TO LIMIT THE DEADLINE TO BRING CLAIMS. To the fullest extent permitted by law you and we each agree that all claims related to the Services, the Platform, these User Terms, or our Privacy Policy must be brought within 2 years of the date the claim arises (even if applicable law provides for a longer statute of limitations).

YOU AND WE WOULD NOT HAVE ENTERED INTO THESE TERMS OF USE WITHOUT THESE LIMITATIONS OF LIABILITY. The limitations on liability in this Section 7 constitute an important part of these User Terms and are among the reasons you and we are willing to enter into the agreements in these User Terms.

8. Disputes and Claims

Claims Against Us

Step 1: Subscriber Dispute Process

If you have a dispute with or claim against us, you should bring it to the Subscriber first, who should then resolve the dispute or claim directly with us under the procedures stated in the Subscriber Terms. Likewise, if we have a dispute with or claim against you, we will, in most cases, ask the Subscriber to take action directly with you rather than have us intervene. We may directly take appropriate action against you (such as suspending your access) if the Subscriber does not take appropriate action or if we believe that our direct action is necessary and authorized by these User Terms or the Subscriber Terms.

Step 2: Informal Dispute Resolution

If your dispute with or claim against us cannot be resolved through the Subscriber, you must give us an opportunity to resolve your claim informally by sending a written description of your claim to legal@ savo.ai. You and we each agree to negotiate your claim in good faith. You agree that you may not commence any court proceedings unless you and we are unable to resolve the claim within 60 days after we receive our claim description and you have made a good faith effort to resolve your claim directly with us during that time.

Step 3: Court Proceedings; JURY TRIAL WAIVER

Court proceedings must be brought in the state or federal courts located in Dallas, Texas or the state or jurisdiction in which you reside, but not outside of the United States. YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.

Injunctive Relief

You and we acknowledge and agree that a breach by you of your responsibilities under Sections 3, 4 or 5 of these User Terms could cause us irreparable harm for which monetary damages would not be an adequate remedy. You and we agree that, in the event of such breach or threatened breach, that we will be entitled to equitable relief, including, without limitation, a restraining order, an injunction, specific performance, and any other relief that may be available from any court, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate DC 8098432.5 remedy. These remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity, or otherwise.

Notice and Procedure for Making Claims of Copyright Infringement

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes upon their rights under US copyright law. If you believe that materials we host on or through the Services or Platform or the Savo Content infringe upon your copyright rights, you may request that the material be removed or that access to it be blocked. If you believe that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Your notice or counter-notice to us must include all of the following:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest
  • A description of the copyrighted work that you claim has been infringed upon
  • A description where the material that you claim is infringing is located in the Services on the Platform
  • Your address, telephone number, and email address
  • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Notices and counter-notices must meet the statutory requirements imposed by the DMCA. We suggest that you consult your legal advisor before submitting a notice or counter-notice. Please be aware that there can be substantial penalties for false claims. DMCA notices and counter-notices for the Services or Platform should be sent to: legal@savo.ai. Please note that this procedure is exclusively for notifying us that your copyrighted material has been infringed.

9.General

Choice of Law

These User Terms are governed by the laws of the state of Texas, without regard to the conflicts of laws rules

United States

The Services and the Platform are only available for use in the United States.

Notices

You may deliver notices to us by email to legal@savo.ai. If you are commencing a legal proceeding against us, we do not accept notice or service via email and you must serve us with legal process as required by applicable law. We may deliver notices to you via email, mail, or electronic means using your contact information in the Subscriber’s account or by posting the notice in the Services or on the Platform. Electronic notices are considered delivered when sent or posted. Postal notices are considered delivered 3 days after mailing. Notices delivered by a nationally recognized courier (for example, UPS and FedEx) are considered delivered when received.

Electronic Communications and Signatures (E-Sign) Consent

We may need to provide you with certain communications, notices, agreements, or disclosures (“Communications”) in writing regarding the Services. You agree and consent to receive Communications electronically from us, our affiliates, and our third-party service providers, rather than in paper form, and to the use of electronic signatures in our relationship with you (“E-Sign Consent”). You also acknowledge and agree that you have the ability to receive Communications electronically. You may withdraw your consent to receive Communications electronically at any time by sending us notice specifying your request at the email address in the Notice Section above. If you choose to withdraw your consent, we may terminate your access to the Services.

Third-Party Beneficiaries

Our third-party providers, licensors, and suppliers and our affiliates are considered to be third-party beneficiaries of these User Terms solely to the extent necessary for them to enforce any protections afforded them by these User Terms, except as otherwise provided in these User Terms. There are no other third-party beneficiaries to these User Terms.

Assignment

You are prohibited from assigning these User Terms to a third party without the prior written consent of us. We may assign these User Terms and/or our rights and obligations under these User Terms, in whole or in part, without notice to you or your consent: (i) in connection with a merger, acquisition, corporate reorganization or sale of substantially of all our assets, or (ii) to an affiliate of ours. Subject to the foregoing restrictions on assignment, these User Terms will bind and inure to the benefit of your and our respective successors and permitted assigns.

Waiver

You and we cannot waive any provision of these User Terms except in a writing signed by you and us. Our failure to insist on or enforce strict performance of any provision of these User Terms or any of our rights is not a waiver of any provision or right.

Severability

If any part of these User Terms is held invalid or unenforceable, that part may be severed from these User Terms to the minimum extent necessary to cure such invalidity or unenforceability

Amendment

We reserve the right to amend these User Terms at our discretion and at any time. When we do, we will post the revised User Terms on the Platform or in the Services with a new “Last Updated” date. We may, but are not required to, also provide you with notice of the amended User Terms via any others means we consider reasonable, including, without limitation, email. Your continued use of the Services or the Platform following the posting of changes (or other notice we provide in our sole discretion) constitutes your acceptance of such changes. We may, but are not required to, also provide you with alternative means of accepting any changes to or amended version of these User Terms. We encourage you to visit this page regularly for any changes.